Balanced Scorecard at London Public Library

London Public Library adopted the balanced scorecard planning methodology to develop its 2006 – 2008 Strategic Plan.
http://discover.lpl.london.on.ca/static/398

Several other balanced scorecard reports are available on the London website:

http://discover.lpl.london.on.ca/other/File/library_board/board_reports/2007/may/BSC%20Appendix.pdf

http://discover.lpl.london.on.ca/other/File/library_board/board_reports/2007/feb/2006%20Status%20Reports%20-%20BSC%20Projects.pdf

http://discover.lpl.london.on.ca/other/File/library_board/board_reports/2007/feb/2006%20Status%20Reports%20-%20BSC%20Projects%20Appendix%202.pdf

The Library Balanced Scorecard - is it in your Future?

Joe Matthews' article, from Public Libraries November/December 2006 p. 64
http://www.ala.org/ala/pla/plapubs/publiclibraries/novdec2006pl.pdf

Making Cities Stronger

Public Libraries' role in local economic development...

http://www.urbanlibraries.org/files/making_cities_stronger.pdf

How Customers View Libraries

2005 OCLC report on Perceptions of Libraries and Information Resources

http://www.oclc.org/reports/2005perceptions.htm

2003 OCLC Environment Scan

Issues and trends having impacts on libraries...

http://www.oclc.org/reports/escan/

Engaged Libraries in Chicago

Libraries' role in building a sense of community...

http://www.urbanlibraries.org/files/ULC_PFSC_Engaged_0206.pdf

Libraries That Matter

Redefining libraries as great community destinations...

http://www.pps.org/info/newsletter/april2007/libraries_that_matter

The Emerging Culture of Place

Reviving civic engagement through libraries...

http://www.pps.org/info/newsletter/april2007/emerging_culture_of_place

Library Placemaking in Action

Turning libraries into great community destinations...

http://www.pps.org/info/newsletter/april2007/library_models

Balanced Scorecard at Cleveland Heights Library

http://www.heightslibrary.org/strategic/