How Customers View Libraries

2005 OCLC report on Perceptions of Libraries and Information Resources

http://www.oclc.org/reports/2005perceptions.htm

2003 OCLC Environment Scan

Issues and trends having impacts on libraries...

http://www.oclc.org/reports/escan/

Engaged Libraries in Chicago

Libraries' role in building a sense of community...

http://www.urbanlibraries.org/files/ULC_PFSC_Engaged_0206.pdf

Libraries That Matter

Redefining libraries as great community destinations...

http://www.pps.org/info/newsletter/april2007/libraries_that_matter

The Emerging Culture of Place

Reviving civic engagement through libraries...

http://www.pps.org/info/newsletter/april2007/emerging_culture_of_place

Library Placemaking in Action

Turning libraries into great community destinations...

http://www.pps.org/info/newsletter/april2007/library_models

Balanced Scorecard at Cleveland Heights Library

http://www.heightslibrary.org/strategic/