Wednesday, May 14, 2008

Redesigning Libraries Using Retail Touchpoints

Paco Underhill (Envirosell) explores the dynamics of customer behaviour at California libraries.
http://www.sjlibrary.org/about/sjpl/sjway/SVPL-HPL_final_report.pdf
http://www.sjlibrary.org/about/sjpl/sjway/Envirosell_presentation_CLA07.ppt
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