Saturday, November 1, 2008

Strategic Update: Collections - The Right Stuff

As part of our “Right Stuff” strategy and responding to trends in customer demand, the Collections Project team is working on many exciting initiatives, including:

Blu-ray DVDs
We will soon launch the Blu-ray format at all branches, in response to customer demand and market trends indicating that Blu-ray will replace DVDs as the format of choice among consumers in the coming years.

Express Bestsellers (EBs)
The Collections Project Team continues to evaluate the Express Bestsellers initiative and develop ways to improve it. EBs will be expanded to include high-demand Teen and Children’s titles. And since the Express Bestsellers program is such a high-profile and critical part of our “Right Stuff” strategy, we have decided to bring EB selection in-house and ensure that it will precisely reflect what our customers want and need. Staff responsible for EB selection are Dante Tang (DVD EBs), Chris Sheehy (Adult Fiction EBs), Lynda Cunha (Adult Nonfiction EBs), Amy Dolmer (Teen EBs) and Anthea Baillie (Children’s EBs).

Counting Opinions Data
As part of its collection development work, the Collections Project Team will review a quarterly report of collection-related data and comments from the Counting Opinions online customer satisfaction survey. This will help to ensure that our collection-development decisions are based on full and accurate data.

C3 – Children’s Nonfiction
C3 Classification for Children’s Nonfiction will be developed during the next couple of months. Based on the excellent work done by Hilary Huffman during the run-up to the re-opening of the Markham Village Library last December, Amy Dolmer will work with TSD cataloguing staff to complete C3 for JNF.

Teen CDs and DVDs
As part of ramping up services for teens at all our branches, and ensuring a consistent experience for teen customers system-wide, we will be developing full collections of Teen CDs and DVDs for all branches.

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